Patient satisfaction can be an obstacle for healthcare at large. With lives on the line, it may seem that how happy a patient is should be a secondary concern. However, high patient satisfaction ...

Seth Godin is recognized as one of the world’s leading business gurus. His 21 books cover topics from marketing to leadership, people, change, and more. I think of him as a provocateur, in a good way.

It’s true that customers who feel satisfied after an interaction with your brand are more likely to become repeat customers and recommend your product or service to others with positive reviews and ...

As adults, we spend the majority of our waking hours at work. That means our experience at work determines a great deal of our happiness, or not. We teach our kids that finding their passion, finding ...

TROY, Mich.: 8 Nov. 2023 — The residual effects of the pandemic are finally in the rearview mirror, spurring improved customer satisfaction with the vehicle purchase process. According to the J.D.

Travelers are reporting growing satisfaction with the air travel experience when it comes to airports, according to the J.D. Power 2025 North America Airport Satisfaction Study. Overall passenger ...

The other night, I fell asleep by 9 pm after eating a huge (HUGE!) bowl of Spanish rice. In my defense, it was an escape from the emotional stress of my day job. (Carbs make me feel like I’m flying ...

The nation’s retail banks have successfully navigated an historic transformation in which a record 41% of customers are now digital-only and although 24% of customers say they are worse off ...