The growing demand for conversational agents has pushed businesses to increasingly leverage AI-powered chatbots. These chatbots are being used to automate customer communication while providing 24/7 ...

Your browser does not support the audio element. We evaluated most noteworthy of bot platforms for building chatbots for customer support and service industry ...

Dialogflow is a powerful tool for building conversational interfaces or chatbots. Chatbots can integrate into various platforms and are useful for businesses to provide quick and efficient customer ...

In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

There is no authentication of customers or operators. In this limited demonstration, communication between users is not secure. This code is provided as an example, not a finished solution. Active ...

Dialogflow lets you build conversational interfaces on top of your products and services by providing a powerful natural language understanding (NLU) engine to process and understand natural language ...

Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...